There is practically no info on this dinosaur. Dinosaur, because some time ago the project died and just a few archives of the system remain scattered across the net. There is practically no documentation. SupportLogic is (was) intended to be a support ticket system. As I described in the installation article below, the most stable release has a broken login that needs to be fixed if the system is to be used. SupportLogic needs a web server supporting PHP extension and needs an MySQL database.